We go to great lengths to make every Flexifoil product as perfect as possible. But we're only human, and occasionally a problem might slip through. If any of our products fail as a result of defective workmanship or faulty materials, we will replace them.
We can't replace products that have been damaged as a result of normal wear and tear, misuse or neglect, that have been repaired or modified without the authorisation of Flexifoil or have been returned to Flexifoil without a valid receipt.
Special notes on flying lines - Flexifoil cannot replace flying lines that have been wrongly used, have become worn through normal use or have failed as a result of knots in the line. Always follow Flexifoil recommendations to ensure that flying lines of an appropriate strength are used.
This is in addition to your statutory rights.
If you think you have a valid warranty claim and live in the UK please contact Flexifoil (UK) via email repairs@flexifoil.com. If you live outside of the UK please contact your nearest retailer as listed on this website.
Please note: Power kiting can be dangerous. Flexifoil cannot be held responsible for personal or third party injury. Power kiting is an extreme activity and you take part at your own risk!
Customer feedback is hugely important to us, we want to know what you think about everything about us, good or bad. If you have a comment about our products, our merchandise, our website or anything else then please let us know. If there's more we can do, then let us know. You can keep your comment anonymous, or you can request that we get back to you just include your name and email address and tick the box below. We look forward to hearing from you!
