If your kite gets damaged at any stage during its life, this doesn't have to be the end of your fun. Most rips and tears are repairable and we offer a quick and inexpensive repair service to all our customers. We stock parts for all kites (even older models) and kites sent in for repairs are usually returned within 15 working days of receipt. Please allow more time during peak periods.
All kites returned are examined individually and are repaired using methods which will maintain the performance and durability of your kite.
Please Note: If your kite has very sustained very small superficial damage (a rip of around 2cm or less in a "non-stress" area) you can repair this yourself with our ultra strong repair tape. (Available from Flexifoil dealers) Kites with larger rips or damage near "high-stress" areas should be returned to Flexifoil for repair.
What To Do To Claim Your Free Repair
+ Do not send the kite to your local dealer as they will not be able to process your claim.
+ Do not include loose, undamaged components like the bag, handles or flying line or any loose spars.
+ Return your kite in a clean & dry (free of sand) condition.
+ Ensure that your kite is properly packaged, stamped, addressed and insured (in case of loss). Flexifoil cannot accept responsibility for kites that fail to arrive or are damaged in transit.
Flexifoil's water relaunchable kites (i.e. Ion, Atom, AH pro), Flexifoil Buggy, Kite landboards and the Kitesurf Boards are not covered under the one month free repair offer.
You Must Include The Following Items
+ The original shop receipt or credit card slip / credit card statement, with name and address of the shop, purchase date, kite type purchased and price paid. If you do not include a valid receipt the kite will NOT be repaired free of charge.
+ The completed free of charge repair voucher
+ Your name, full postal address, daytime contact phone number or email address.
+ A description of the problem and how it was caused
+ Your kite will be repaired or replaced as soon as possible and returned to you completely FREE of charge. (The choice whether to repair or replace your kite rests solely with Flexifoil)
WHERE DO I SEND MY KITE ?
If You Live In The UK (Inc N.Ireland & Channel Islands)
Please contact Andrew Jones on firstname.lastname@example.org or phone 07814179181 to discuss your problem.
If You Live In Europe
Flexifoil European Service Centre
c/o Mellow - Kite Distribution Company
Albert I laan 32a
IMPORTANT: If you send us your kitefrom outside the European Community, you must state clearly on the parcel that IT IS A TEMPORARY IMPORT (OF NO COMMERCIAL VALUE) FOR REPAIR PURPOSES AND THAT IT WILL BE RETURNED TO YOU AFTER REPAIR. (If this is not done you may be charged import duty.) Flexifoil International is not responsible for any import (or shipping) related charges. Any charges that cannot be claimed back easily will be charged to your credit card prior to shipment.
If You Live The USA
Flexifoil USA Service Centre
623 N. Chaparral St.
Corpus Christi , TX 78401
TEL: +(01) 361-883-1473
If You Live Anywhere Else
Please contact your nearest retailer, they will be able to advise you where you need to send your kite . If they are unable to help you, please contact Flexifoil by email, who will advise you of the best course of action.